Refund & Cancellation Policy
Last Updated: August 17, 2026 • Stealth AI Browser
Due to the real-time nature of GPU cloud server infrastructure, real-time speech transcription, and AI model inference costs incurred upon credit usage, Stealth AI Browser enforces a strict, clearly-defined refund policy for all Call Credit pack purchases.
⚠️ Strict Refund Eligibility Requirements
Refunds are strictly granted ONLY if all 3 conditions below are satisfied:
- The refund request is submitted within 7 calendar days of the purchase timestamp.
- Zero Call Credits have been started or consumed from the purchased credit pack (0% credit usage).
- The user account has not previously received a refund (1 refund per customer limit).
1. Mandatory 10-Minute Free Trial Usage
We provide a 10-Minute Free Trial for all new users prior to purchase. Customers are required to test software functionality, microphone permissions, and window protection during the free trial before purchasing a paid credit pack.
2. Strictly Non-Refundable Scenarios
⛔ Purchases Are Strictly NON-REFUNDABLE If:
- Any credit usage has been started or consumed from the purchased balance (even partial session start or 1 credit used).
- More than 7 calendar days have elapsed since the purchase timestamp.
- The account has already received a prior refund or credit reversal.
- The request is made due to user change of mind after starting credit sessions.
- Unauthorized chargebacks or payment disputes are opened without contacting support first.
3. Unresolvable Technical Bug Exceptions
If an verified system software bug prevents the core application from functioning on a supported operating system (Windows 10/11 64-bit), and our engineering support team cannot resolve the technical issue within 48 hours, a 100% full refund will be issued regardless of usage.
4. How to Submit a Refund Request
To request a eligible refund, send an email from your registered purchase email address to:
📧 Refund Department: support@jyolabs.com
5. Refund Processing Timeline
Approved refunds are processed within 24 to 48 hours via Razorpay back to your original payment source (UPI, NetBanking, or Card).